Overview

Welcome to Pilloway.

The terms “we,” “us,” and “our” refer to Pilloway. Pilloway operates this online store and website, together with all related information, content, features, tools, products, and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce technology that enables us to offer the Services to you.

These Terms of Service, together with any policies or additional terms referenced herein, govern your access to and use of the Services and describe the respective rights and responsibilities of you and Pilloway.

Please read these Terms carefully. They contain important information regarding your legal rights, obligations, warranties, limitations of liability, and other matters relating to your use of the Services.

By accessing, browsing, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, you should not access or use the Services. Pilloway

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, territory, province, country, or other applicable jurisdiction, or that you have provided appropriate consent for any minor dependants to use the Services through devices you own, purchase, or manage.

To use certain features of the Services, including making a purchase, you may be required to provide information such as your:

• Name
• Email address
• Billing information
• Payment information
• Shipping address
• Phone number

You represent and warrant that all information provided to us is accurate, current, and complete and that you have the legal right to provide that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity occurring through your account.

You may not sell, transfer, assign, or license your account to another person without our permission. Pilloway

Section 2 – Our Products

We make reasonable efforts to present our products and Services accurately on our website.

However, product colours, dimensions, appearance, and other visual characteristics may vary depending on the device, screen, display settings, browser, or other technology used to access the Services.

We therefore cannot guarantee that the appearance of a product on your screen will exactly match the physical product received.

Product descriptions, specifications, pricing, availability, and other product information may be updated or changed from time to time without prior notice.

We reserve the right, where reasonably necessary, to:

• Discontinue products
• Introduce new products
• Limit quantities available for purchase
• Restrict availability by person, household, geographic region, or jurisdiction

Nothing in this section excludes or limits any consumer rights or guarantees that cannot legally be excluded under applicable law. Pilloway

Section 3 – Orders

When you place an order through Pilloway, you are making an offer to purchase the selected products or Services.

We reserve the right to accept or decline an order where reasonably necessary, including circumstances involving:

• Suspected fraud
• Payment issues
• Incorrect pricing
• Product unavailability
• Errors in order information

An order is not considered accepted until payment has been successfully processed and the order has been confirmed.

Please carefully review your order before submitting it.

Once an order has been successfully processed and confirmed, we may be unable to cancel or modify it if it has already entered our fulfilment process.

If we cannot accept your order, or if an order must be cancelled or modified, we will attempt to contact you using the contact information supplied at checkout.

All purchases remain subject to our Refund Policy and any rights available to you under applicable consumer law.

Products purchased through the Services are intended primarily for personal or household use and not for unauthorised commercial resale. Pilloway

Section 3.1 – Recurring Subscription Terms & Conditions

By purchasing, selecting, or otherwise opting into a recurring Pilloway subscription, you agree to the following subscription terms.

Billing Cycle

Unless otherwise stated when you subscribe, Pilloway subscriptions are billed every 30 days.

Your initial subscription purchase establishes your subscription and billing cycle.

Following any applicable promotional, free, or introductory period, your selected payment method will automatically be charged the recurring subscription price disclosed when you subscribed.

Your subscription will continue to renew automatically according to the billing frequency disclosed at the time of purchase unless you pause or cancel it before the applicable rebill is processed.

By enrolling in a recurring subscription, you authorise Pilloway and its payment providers to automatically charge your selected payment method in accordance with the subscription offer you accepted. Pilloway

No Minimum Commitment

Pilloway subscriptions have no minimum commitment period and no lock-in period.

You may pause or cancel your subscription at any time.

However, your pause or cancellation must be completed before your next scheduled rebill is processed if you wish to prevent that recurring order from being charged and created.

If you do not pause or cancel before the scheduled rebill, your payment method may be charged automatically and a new recurring order will be generated.

Once a recurring payment has been successfully processed and the corresponding order confirmed, that order cannot be cancelled or refunded solely because you:

• Changed your mind
• Forgot to cancel
• No longer wanted the upcoming recurring order

A cancellation or pause completed after an order has already been processed will apply to the next billing cycle.

This does not limit any rights or remedies available under applicable consumer law for faulty, damaged, incorrectly supplied, or otherwise non-compliant products. Pilloway

Automatic Renewal

Your subscription will automatically renew according to the billing frequency disclosed when you subscribed unless you pause or cancel it before the next scheduled rebill.

By keeping an active subscription, you authorise Pilloway to automatically charge the applicable recurring amount to your selected payment method.

You are responsible for managing your subscription before the upcoming billing date if you do not want the next recurring order to be processed. Pilloway

30-Day Change-of-Mind Period

Where Pilloway offers a 30-day change-of-mind period, that period begins from the date of your first subscription purchase.

The 30-day period applies to the initial subscription purchase only.

It does not restart or renew each time the subscription renews or a new recurring order is processed.

Once a subsequent recurring subscription order has been successfully charged and confirmed, it is not eligible for a refund solely because of a change of mind.

This policy operates separately from any rights you may have under applicable consumer law.

Nothing in these Terms excludes, restricts, or modifies consumer rights that cannot legally be excluded. Pilloway

Promotional Offers, Free Trials & Discounts

From time to time, Pilloway may offer:

• Introductory subscription promotions
• Free products
• Free trial periods
• Discounted initial orders
• Bonus products
• Other subscription incentives

The specific terms of each promotion will be disclosed when you opt into the offer.

Unless otherwise expressly stated, promotional pricing, free products, or introductory benefits apply only for the period specified in the relevant offer.

After the promotional or introductory period ends, your subscription will automatically renew at the recurring price disclosed when you accepted the offer unless you pause or cancel before the scheduled rebill.

Where an offer provides a product or bundle free for the first 30 nights, for example, the applicable recurring subscription price will be charged after that initial period unless the subscription is paused or cancelled before the scheduled rebill.

By accepting a promotional subscription offer, you acknowledge that it is an ongoing recurring subscription and that future payments will be automatically charged at the disclosed recurring price and frequency unless cancelled or paused. Pilloway

Managing, Pausing or Cancelling Your Subscription

You may manage, modify, pause, or cancel your subscription through the available subscription management portal or by contacting our customer support team.

There are no cancellation fees and no minimum lock-in period.

To prevent the next recurring order from being charged, your cancellation or pause must be completed before the scheduled rebill.

Once the payment has been successfully processed and the corresponding recurring order confirmed, we cannot cancel or refund that order solely due to a change of mind.

Any subscription change made after an order has already been processed will apply to the following billing cycle. Pilloway

Price Changes & Notifications

We reserve the right to update subscription pricing, products, benefits, or subscription terms from time to time.

Where a change materially affects the price or other important terms of future recurring orders, we will provide notice where required by applicable law. Pilloway

Section 4 – Prices and Billing

Prices, promotions, and discounts may change from time to time.

The amount charged for a product or Service will generally be the applicable price displayed and agreed to when the order is placed, subject to correction of genuine errors where permitted by law.

Your order confirmation will show the amount charged.

Unless otherwise stated, displayed prices may not include certain:

• Shipping charges
• Handling charges
• Customs duties
• Taxes
• Import fees

Prices available through our website may differ from those offered through third-party marketplaces, stores, promotions, or other sales channels.

Promotional offers may be subject to separate terms and conditions. If those specific promotional terms conflict with these general Terms, the specific promotional terms will apply to that promotion to the extent of the inconsistency.

You agree to provide accurate and complete purchase, billing, payment, and account information and to update that information when necessary.

You also represent that you are authorised to use the payment method provided and agree to pay all valid charges associated with orders placed through the Services. Pilloway

Section 5 – Shipping and Delivery

Delivery times communicated by Pilloway are estimates unless expressly stated otherwise.

Shipping and delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather events
• Peak shipping periods
• Incorrect customer information
• Other logistical disruptions

Subject to applicable law, Pilloway is not responsible for delays caused solely by third-party carriers, customs authorities, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

Incorrect or incomplete delivery information may result in additional delays or charges.

Nothing in this section excludes any consumer rights available under applicable law. Pilloway

Section 5.1 – Shipping Fees

Applicable shipping charges will be displayed during the purchase process where relevant.

Promotional Shipping Offers

If an initial purchase includes a promotional FREE SHIPPING offer, that promotion applies only to the order or period expressly specified.

Unless otherwise stated when subscribing, future recurring subscription orders may be subject to standard shipping charges.

Any recurring shipping costs will be communicated as part of the subscription offer where required. Pilloway

Section 6 – Intellectual Property

The Services and their contents, including without limitation:

• Trademarks
• Brand names
• Logos
• Text
• Graphics
• Product photographs
• Videos
• Audio
• Designs
• Layouts
• Product reviews
• Written content
• Other materials

are owned by or licensed to Pilloway and are protected by applicable intellectual property laws.

These Terms permit you to access and use the Services for personal, non-commercial purposes.

Unless you have obtained prior written permission from Pilloway, you may not reproduce, copy, distribute, modify, create derivative works from, publicly display, republish, download, store, sell, or commercially exploit content from the Services.

Nothing in these Terms transfers ownership of Pilloway trademarks, copyright, designs, branding, or other intellectual property to you.

Shopify names, logos, products, and services remain the intellectual property of Shopify and its licensors.

All other third-party trademarks remain the property of their respective owners. Pilloway

Section 7 – Optional Tools

We may provide access to tools, Services, or functionality offered by third parties.

We may not monitor or control those third-party tools.

Where permitted by law, optional third-party tools are provided on an “as is” and “as available” basis.

You use such tools at your own discretion and should review the applicable third party's terms and privacy practices before using them.

We may add new tools, resources, features, or functionality in the future. Unless otherwise stated, such features will also be subject to these Terms. Pilloway

Section 8 – Third-Party Links

The Services may contain links, integrations, or materials provided or operated by third parties.

Pilloway does not control or evaluate every third-party website, product, content item, or service you choose to access.

If you leave our Services and access a third-party website, you should review that third party's terms, policies, and privacy practices.

To the extent permitted by law, Pilloway is not responsible for loss or damage arising solely from your independent use of third-party websites, products, or services.

Questions or claims specifically concerning third-party products or services should generally be directed to the relevant third party. Pilloway

Section 9 – Relationship With Shopify

Pilloway's online store is powered by Shopify.

Shopify provides the ecommerce technology that enables us to operate and deliver the Services.

However, purchases made through our store are transactions directly between you and Pilloway, unless expressly stated otherwise.

Shopify is not the seller of Pilloway products.

To the extent permitted by applicable law, Shopify is not responsible for Pilloway products, order fulfilment, customer support, or transactions between you and Pilloway.

Nothing in this section limits any rights you may have against the appropriate party under applicable law. Pilloway

Section 10 – Privacy Policy

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our online store is hosted through Shopify, Shopify may also collect or process certain personal information relating to your use of the Services.

Information you provide through our Services may be transmitted to:

• Shopify
• Payment providers
• Fulfilment partners
• Shipping providers
• Other service providers reasonably required to operate our Services

Some service providers may process personal information in countries outside your country of residence.

Please review our Privacy Policy for further information about how personal information is collected, used, disclosed, processed, and protected. Pilloway

Section 11 – Feedback

If you voluntarily submit reviews, comments, suggestions, photographs, videos, ideas, proposals, or other content to Pilloway (collectively, “Feedback”), you grant Pilloway a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback for purposes including operating, improving, and promoting the Services, subject to applicable law.

You represent that you own or otherwise have the necessary rights to submit the Feedback.

You must not submit Feedback that:

• Violates another person's intellectual property rights
• Violates privacy or other legal rights
• Is unlawful, defamatory, abusive, fraudulent, misleading, or malicious
• Contains malware or harmful code

You remain responsible for the accuracy and legality of the Feedback you submit.

Where required by law, you must disclose any compensation, incentive, sponsorship, or other material connection associated with a review or endorsement. Pilloway

Section 12 – Errors, Inaccuracies and Omissions

Information available through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Offers
• Shipping charges
• Transit times
• Availability
• Other information

We reserve the right to correct genuine errors or inaccuracies and update information where necessary.

Where legally permitted, an order affected by a genuine material error may also be modified or cancelled.

Nothing in this section limits any consumer rights available under applicable law. Pilloway

Section 13 – Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services:

• For unlawful, fraudulent, or malicious purposes
• To violate laws, regulations, or legal requirements
• To infringe our intellectual property rights or another person's rights
• To harass, threaten, abuse, defame, or unlawfully harm another person
• To knowingly submit false, fraudulent, or misleading information
• To upload viruses, malware, or other harmful code
• To send spam, phishing messages, or unauthorised communications
• To impersonate another person or organisation
• To improperly collect or track personal information belonging to others
• To interfere with or circumvent security features
• To materially interfere with another person's ability to access or use the Services

You must also not reproduce, copy, sell, resell, duplicate, or commercially exploit any portion of the Services in violation of these Terms or applicable law.

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been materially violated. Pilloway

Section 14 – Termination

We may suspend or terminate your access to some or all of the Services where reasonably necessary, including where you:

• Materially breach these Terms
• Engage in fraudulent or unlawful activity
• Misuse the Services

Termination does not affect rights, obligations, or liabilities that arose before termination.

Provisions intended by their nature to survive termination will remain effective, including provisions relating to intellectual property, liability, indemnification, governing law, and accrued rights. Pilloway

Section 15 – Disclaimer of Warranties

Information provided through the Services is intended for general informational purposes.

While we make reasonable efforts to provide accurate and current information, we do not guarantee that all information will always be complete, current, or error-free.

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, timely, secure, or error-free access to the website or Services.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, or remedy that cannot legally be excluded under applicable consumer law. Pilloway

Section 16 – Limitation of Liability

To the fullest extent permitted by applicable law, Pilloway and its directors, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of the Services or products purchased through them where such liability may legally be excluded.

This may include, where permitted by law:

• Loss of profits
• Loss of revenue
• Loss of savings
• Loss of data
• Similar consequential losses

Nothing in these Terms excludes, restricts, or modifies liabilities, consumer guarantees, rights, or remedies that cannot legally be excluded or limited.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law. Pilloway

Section 17 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pilloway and our affiliates, directors, officers, employees, contractors, agents, licensors, and service providers from third-party claims, losses, or liabilities arising directly from:

1. Your material breach of these Terms;
2. Your violation of applicable law;
3. Your infringement of another person's legal rights; or
4. Your unlawful or unauthorised use of the Services.

Where appropriate, we will provide reasonable notice of an indemnifiable claim.

Nothing in this section requires you to indemnify Pilloway for liability caused by Pilloway's own unlawful conduct, negligence, or breach where such indemnification is prohibited by law. Pilloway

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Any unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions. Pilloway

Section 19 – Waiver; Entire Agreement

If Pilloway does not immediately exercise or enforce any right under these Terms, that does not automatically constitute a waiver of that right.

These Terms of Service, together with our:

• Privacy Policy
• Refund Policy
• Shipping Policy
• Promotional terms
• Other policies incorporated by reference

constitute the agreement between you and Pilloway regarding your use of the Services.

They supersede previous versions of these Terms relating to the same subject matter. Pilloway

Section 20 – Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent may legally be required.

Pilloway may assign or transfer its rights and obligations as part of a legitimate:

• Business transfer
• Corporate restructuring
• Sale
• Merger
• Similar transaction

subject to applicable law. Pilloway

Section 21 – Governing Law

These Terms and any separate agreements through which Pilloway provides Services will be governed by and interpreted in accordance with the laws applicable to Pilloway and the relevant transaction, subject to any mandatory consumer protection laws or jurisdictional rights that apply to you.

Nothing in these Terms is intended to remove or restrict any legal right you may have to bring a claim before a court, tribunal, or other authority with jurisdiction under applicable law. Pilloway

Section 22 – Headings

Section titles and headings are included for convenience and readability only.

They do not limit or otherwise affect the interpretation of these Terms. Pilloway

Section 23 – Changes to These Terms of Service

You may review the current version of these Terms on this page at any time.

We reserve the right to update, modify, or replace these Terms from time to time.

Where a material change affects your existing rights or an ongoing subscription, we will provide notice where required by applicable law.

Updated Terms will take effect from the effective date identified in the revised Terms or accompanying notice.

Your continued use of the Services after the effective date of revised Terms constitutes acceptance of those changes to the extent permitted by applicable law. Pilloway

Section 24 – Contact Information

If you have any questions regarding these Terms of Service, please contact:

Pilloway
Email: support@pilloways.com

The original Terms currently list Pilloway's previous support email under the contact section; I have replaced that with support@pilloways.com as requested.